Code of conduct for maintenance

Planning and performing the work

The examination periods of Wageningen UR will be taken into account during the performance of the work. If possible, no work that causes nuisance will be carried out during examination periods and the study week before the examination. If such work is unavoidable, the nuisance will be kept to a minimum. Work that covers a longer period of time will be planned in such a way that the fewest Wageningen UR examination periods fall within that period. The implementation of urgent work will be given precedence.

Announcement of the work

TROTS will announce all the planned maintenance by e-mail. Make sure the administration has your current e-mail address.
If possible, the information will include a planning schedule.

Also the following principles will be operated in that regard:

Work being carried out in general and freely accessible areas (such as stairways, halls, entrances, access roads and car parks) that is not directly related to the tenants will be announced on the notice boards.

Work that is directly related to the tenants and/or affects the common areas (behind the door to the corridor) will be announced at least one week and mostly two weeks beforehand. If possible, a time indication will be given before the work starts. Also the letter will be displayed on the notice board.

When work is being carried out in a room, we will give tenants the opportunity to let us know in time that the work can only be carried out by appointment. In that case, an appointment will be made in advance. When no indication is given, the work will be carried out without an appointment.

Working hours

The work will in principle be performed between 8:00h and 16:30h. Where possible, the work in the rooms will not be carried out until after 9.00h.

Access to corridors

Employees wishing to enter a corridor will first announce themselves at the corridor using the corridor or kitchen bell. If there is no bell or the door to the corridor is not opened, employees will be permitted to open the door to the corridor themselves. The employees will explain the purpose of their visit to any tenants that are present.

Access to rooms

Employees intending to carry out work in a room will ring the bell or knock on the door before entering the room. They will first wait a few seconds for a response from the tenant in question. If they are not invited to enter the room and the tenant has not indicated that an appointment must be made, the employee will open the door himself in order to carry out the work. If the tenant has asked for an appointment to be made, a new appointment will be made. TROTS will charge tenants for any extra costs incurred as a result of non-compliance with agreements made by the tenants. Employees are only permitted to enter residential areas without permission in emergencies.

Compulsory identification

Employees can identify themselves with an identityon the request of a tenant.

Nuisance

Nuisance – of any nature whatsoever – will be kept to a minimum.

Smoking ban

Employees are prohibited from smoking in the complexes.

Complaints

Tenants with complaints about non-compliance with the rules of conduct set out above should first contact the caretaker. It is important that complaints are made as quickly and as clearly as possible. If the complaint is not sufficiently dealt with, the complaint can be lodged in writing or by e-mail to TROTS’ coordinator. That person will see to it that the complaint is (again) investigated and that the tenant is informed of the outcome.