It is important to have a safe living environment. All tenants stay at their rooms for a short period of time, but this does not mean that the accommodations should not be safe and well managed.
There are different factors to feel safe in your living environment, the role of the caretaker, fire safety, burglary, vandalism and nuisance.
A burglar in your house is something no one wants. So make sure that you do not give burglars any opportunity. TROTS ensures that the technical aspects of the accommodations are sufficient, to make burglary as difficult as possible. However, all tenants play an important role in reducing the risk of a break in.
What can you do?
Alert the police immediately if you see something suspicious, do not leave (room) doors or windows open, even if you are only out for a moment. Never leave your key in the lock and make sure no valuable items can be seen from outside. Keep the corridor doors closed and do not let strangers in the house.
You can also record your possessions, so you are able to give a good description of your property and increase the chance of getting your possessions back should they be stolen. In addition you could mark your valuable possessions and/ or photograph them. Always report any case of theft to the police.
You can insure yourself against theft, for more information see fire and theft insurance.
The caretaker is employed by TROTS and is present at the buildings on Monday to Friday, from 8.00 – 16.30 hours. For tenants he is the first point of contact, you can approach him if you have questions or comments. You can contact him personally by phone or e-mail. You can also make an appointment with the caretaker if you like to discuss things. If the caretaker does not know the answer himself, he will make sure someone else will answer your question.
Because the caretaker is present at the buildings, he knows what is going on in the building and is able to react quickly. This may concern technical matters, but also social problems or safety issues.
Although we hope it will never happen, it is important to know what you need to do in case of an emergency, such as a fire. The buildings have been designed and constructed to ensure a quick safe exit. To make sure that we meet the most recent fire requirements issued by the government and insurance companies, we work closely with the fire department. For the tenants, there are two things that are essential in case of a fire; early detection of a fire and cleared escape routes. These are aspects that you can control and for which you have a degree of responsibility.
Keep escape routes free of obstacles
Corridors and stairs that lead from your room outside are escape routes. If the corridors are free of obstacles, there is enough time for you and your fellow tenants to leave the building before the fire gets out of control. You may think that these measures are extreme and that you can easily walk around that bike and those two crates of beer in the hallway, but don’t fool yourself. It’s just not true. If the hallway is filled with people and smoke, it is hard to find your way to safety and to see and avoid such objects. If you trip, the person behind you will also trip, etc. In case of a fire, a bike or a crate of beer could mean your death. In order to ensure that this does not happen. The caretaker will come by on a regular basis to inspect the escape routes to make sure they are free of obstacles.
The caretaker will remove and temporarily store all obstacles that can prevent a safe and speedy escape. The owners of the items removed can retrieve them from the caretaker for a small fee: €10 for a bike and €5 for all other items. Items that are not retrieved will be disposed of after three months.
Bare escape routes?
No, escape routes do not have to be bare. You can hang posters on the walls and a clothesline, if you like. It is important that the clothesline, which may only be placed on one side of the corridor, is no wider than 15 cm. Alcoves in the hallway are not part of an escape route and therefore, items may be placed here.
Smoke detectors and other measures
Smoke detectors are not required by law. People must take these measures themselves. Wageningen UR placed smoke detectors to encourage fire prevention. This is in your best interest! Other measures to improve fire safety are included in this form.
It would be a good idea if you and your fellow tenants would check the safety of your corridor and think of ways to prevent fire in your building. Fire can be life threatening if the proper measures are not taken or procedures followed. If you have any questions, ideas or tips, do not hesitate to let us know. You can leave a notification on this website or mail your ideas to the caretaker.
How can you prevent a fire…
…in the home / your room?
- Burning candles are cozy, but make sure that they are placed on a stable underground and are not near combustible materials. Extinguish the candles when you leave the room.
- Turn the TV completely off when you are not watching it; do not leave it on stand-by.
- Do not smoke in bed or put out cigarettes and cigars in the trashcan.
- Is there a fire extinguisher close by? Make sure you know how it works. If there’s a fire, there will be no time to read the instructions.
…in the kitchen?
- Never use water to extinguish an oil fire. Use a lid to cover an oil fire in a frying pan and leave it on until the fire is out. An oil fire can occur in a deep-fry pan or electrical cooking plate.
- Be careful when using cleaning products; they can be combustible. If they come in contact with a cigarette or pilot light, a fire could easily be triggered.
- Regularly clean the filter of the cooker head.
…doing odd jobs?
Combustible materials, fire and electrical appliances are often used while doing odd jobs. A fire can be easily triggered in such a case. Be careful of circumstances that could cause a fire:
- Do not use sprays near a burner or a pilot light.
- Be careful of open flames when painting. Paint strips are highly combustible. If they touch curtains or carpeting, a fire could occur.
- Make sure that there is enough fresh air when you are painting. Paint is highly combustible. A cigarette or pilot light from the gas furnace could cause a huge fire.
- Never use a rolled up cable reel, the heat cannot be released and could short circuit.
Instructions in case of a fire
If it’s a small fire, try to extinguish it yourself. If a small fire is discovered in time, it can be put out easily. Therefore, every corridor with more than five rooms has a fire extinguisher. The fire extinguisher is sealed and provided with a lock pin.
How does the fire extinguisher work?
- Remove the lock pin.
- Aim the sprayer.
- Squeeze the trigger. Be careful! The fire extinguisher is not capable of putting out a large fire!
In case of a larger fire:
- Stay calm.
- Make sure the fire cannot spread. Close all doors and windows and turn off the gas.
- Immediately call 112 and alert your fellow tenants.
- Leave the building using the escape routes.
- Never use the elevator during a fire.
- Once you have left the building, call the caretaker 06- 832 251 96 or the fault clearing service of the WUR (0317) 48 39 54
Report every fire
If you used the fire extinguisher for whatever reason, please inform your caretaker about this as soon as possible, preferable the first possible working day. Wageningen UR will have the fire extinguisher refilled at no charge to the corridor. It is obviously not permitted to use the fire extinguisher for practical jokes. If tenants misuse the fire extinguisher, they will have to pay for the refilling of the extinguisher themselves.
Wageningen UR regularly checks to make sure the lock pin of the extinguisher is still in place. If we determine that the lock pin is missing and there is foam residue in the hose and a fire has not been reported, the corridor will be held responsible for misusing the extinguisher. Therefore, be careful and only use the fire extinguisher in case of an emergency.
All buildings of Wageningen UR have rules on the prevention of fire and other calamities. These rules are laid down in the General Terms of Tenancy and are further explained in the Rules and Regulations for tenants. It is important for tenants to be acquainted with the safety rules. In particular, the instructions on safety in and around the buildings should be read carefully. In case of fire or other calamities, carrying out the instructions might prove to be a matter of life and death for you and your fellow tenants.
Living comfortable also means living without nuisance. Although in practice, nuisance can not entirely be ruled out, we try to reduce any inconvenience as much as possible.
It is stated in the terms of the Tenancy Agreement that we will grant the tenant quiet enjoyment of the rented property. This means that you must not cause nuisance, in any form, to your fellow tenants. In student housing this means no drills or other noisy tools may be used during examination periods and in the evening.
Should you experience nuisance, first always try to resolve the problems yourself. If you fail to solve the problems together, please contact the caretaker. He will try to assist finding a solution.
Are you experiencing nuisance due to maintenance, please have some sympathy. Performing maintenance work is not always possible without creating some disturbance, noise for example. Clear agreements relating to this matter have been made with the tenant organization in a code of conduct. We try to limit such activities during examination periods.
When you have trouble with your fellow tenants, please click here for more information.